Course Outline

Week	Topic	CEFR	Summary
1	Welcome to Airline Services – Airport roles & journey	A1/A2	Learn airport vocabulary and map the passenger journey.
2	Introduction to Prosody (Part 1) – Stress & Rhythm	A1/A2	Practice word stress and sentence rhythm in airline phrases.
3	Introduction to Prosody (Part 2) – Intonation	A1/B1	Use rising/falling intonation for polite service.
4	Ground Staff: Reservations & Ticketing	A2/B1	Handle flight changes, fare rules, and polite refusals.
5	Ground Staff: Check-in & Baggage	A1/A2	Weigh bags, assign seats, and print boarding passes.
6	Ground Staff: Special Passengers & Information Desk	A2/B1	Assist unaccompanied minors, wheelchairs, and give directions.
7	Midterm Exam (covers Weeks 1–6)	A2/B1	Cumulative exam on vocabulary, prosody, and ground procedures.
8	Ground Staff: Delays, Cancellations & Overbooking	B1/B2	Use empathy, offer solutions, and explain compensation.
9	Cabin Crew: Boarding & Welcome	A2/B1	Make announcements, greet passengers, and check safety.
10	Cabin Crew: In-Flight Service (Meals & Sales)	A2/B1	Serve meals, handle special requests, and sell duty-free.
11	Cabin Crew: Safety, Turbulence & Medical Issues	B1	Demonstrate safety equipment and handle medical emergencies.
12	Final Exams & Role-Play	A1–B2	Practical role-play exam and cumulative written exam.